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Terms of Sale and Service

Effective and last updated: October 6, 2026

These Terms govern the Kate & Meri website, design tools, custom printing and manufacturing services, and purchases. The website is operated by Thredn LLC, doing business as Kate & Meri (“K&M,” “we,” “us,” or “our”). Our address is 1525 N Main St STE 102, Bountiful, UT 84010, United States. Contact us at kateandmeri@gmail.com.

IMPORTANT: Section 18 contains an agreement to individual binding arbitration and a class-action waiver, subject to exceptions and a 30-day opt-out. Arbitration generally replaces a court trial and limits appellate review. Please read it carefully.

1. Agreement, eligibility, and applicable policies

When you affirmatively accept these Terms through an order or service process, you agree to them. You must be of legal age to enter a binding contract. If you order for a business, organization, or another person, you represent that you have authority to bind that party and authorize the requested services. Adults are responsible for purchases and submissions made on behalf of minors.

Our Returns & Refunds Policy, 100% Guarantee, and applicable product and shipping disclosures form part of your purchase agreement. Our Privacy Policy describes personal-information practices; these Terms are not a substitute for any separate consent required by law. Our store is hosted on Shopify.

Mandatory consumer rights remain available. If a specific product disclosure, written order agreement, or published guarantee provides greater protection than these general Terms, that protection applies. A separately signed manufacturing agreement controls conflicting provisions for the orders it expressly covers.

2. Orders, payment, and account information

Provide accurate billing, shipping, contact, and order information and keep your account credentials secure. Notify us promptly of unauthorized account activity. You are responsible for charges you authorize, including disclosed taxes and shipping charges.

An automated acknowledgment or payment receipt confirms receipt of an order, not legal clearance of artwork. We may reasonably limit quantities or decline orders because of availability, suspected fraud, unlawful content, or other legitimate business reasons consistent with law. We will notify you of a material order change or cancellation. We will not substitute a materially different product or increase an agreed price without your approval.

Prices and availability may change for future orders. If a material pricing or description error affects your order, we will contact you to confirm revised terms or cancel and refund the affected unfulfilled purchase as required by law. Changes do not retroactively alter completed transactions.

3. Customer Content and rights warranties

“Customer Content” means artwork, photographs, text, names, logos, designs, prompts, reference images, and other materials you submit, together with AI-generated output you select for an order.

You represent and warrant that you own or otherwise have all rights, licenses, permissions, and consents necessary for the requested use and the uses you authorize under these Terms, including reproduction, production formatting, printing, manufacture, and delivery. These permissions must cover applicable copyrights, trademarks, rights of publicity, privacy rights, and any restrictions imposed by a license or agreement.

If an image identifies another person, including a child, you must have any permission legally required for the intended use. Do not submit materials that you are prohibited from disclosing to us or the service providers needed to fulfill your request.

Possessing an image, finding it online, buying a digital file, owning a physical item, or generating an image with AI does not by itself establish permission for printing or resale. Permission limited to personal use does not authorize commercial distribution. You must not misrepresent your authority or the scope of a license.

These warranties concern Customer Content and your requested uses. They do not transfer responsibility for our independently created materials or unauthorized additions to your design.

4. Limited production license and ownership

You grant us a nonexclusive license to host, reproduce, process, resize, format, and adapt Customer Content as reasonably necessary to provide the services you request, manufacture and deliver your order, and handle related support. We may authorize service providers and production partners to exercise these rights solely for those purposes. Material design changes require your approval.

You retain whatever rights you hold in Customer Content. This license does not authorize unrelated advertising, public design galleries, resale of your design, or general-purpose AI model training. Those uses require separate authorization. We do not sell your submitted design as a standalone design under this license.

Our preexisting templates, software, production methods, and other proprietary materials remain ours or our licensors’. Any license for separately supplied design files or commercial use of our templates must be stated in the applicable offer or written agreement. No provision creates intellectual-property rights in material that is not legally protectable.

Retention and deletion of personal information are subject to our Privacy Policy, applicable law, and legitimate order, dispute, and recordkeeping requirements. Any retained Customer Content remains subject to the use limitations above.

5. AI-assisted design tools

Where offered, AI tools may generate or modify images from prompts and reference materials. Output may contain errors, unintended elements, similarities to existing works, or material subject to third-party rights. Similar output may be provided to other users.

We do not promise that AI output is unique, exclusive, eligible for copyright protection, or free of third-party rights. Availability through our tools is not legal clearance or a representation that a brand, person, or rights holder has approved the design. AI generation does not itself establish permission to print, distribute, or resell protected material.

You must review selected output before ordering, including spelling, text, imagery, and suitability for your intended use. Do not request or select output for an unlawful use, create counterfeit merchandise, falsely imply sponsorship or endorsement, misrepresent permissions, or bypass content restrictions.

We may restrict prompts, block output, request evidence of authorization, or decline production. Automated screening and staff review are not legal opinions or guarantees of noninfringement. These provisions do not excuse our unauthorized modifications or independent violations of law.

AI functionality may use third-party service providers. Prompts, reference images, and output may need to be transmitted to a provider to perform the requested generation. Review our Privacy Policy and any feature-specific provider and data-use disclosures before submitting personal or confidential information. Do not submit sensitive personal information or confidential business material unless the applicable feature expressly supports that use and you have the necessary authorization. These Terms do not constitute blanket consent to undisclosed data uses or authorize general-purpose model training.

Any separately priced generation credits, expiration terms, and refund conditions must be disclosed before purchase. No such charge or restriction is created merely by this section.

6. Content review, refusal, and infringement complaints

We may request reasonable evidence of authorization, such as a license, release, or rights-holder confirmation. We may pause, reject, or cancel production when we reasonably believe an order may violate law, third-party rights, or these Terms, or when requested authorization is not provided. We may also decline unlawful, threatening, hateful, sexually exploitative, or otherwise inappropriate content consistent with law.

Payment acceptance, an order acknowledgment, prior production, screening, or proof approval does not establish that Customer Content is authorized. We do not undertake a comprehensive legal review of every design. This does not limit obligations imposed on us by law or permit us to disregard credible infringement information.

If we decline an order before production, we will refund unproduced merchandise and unused shipping. Separately purchased design work already performed remains payable only if clearly disclosed before purchase and permitted by law. If a concern arises after production begins, we will notify you and resolve the affected order under these Terms and applicable law; this section does not automatically forfeit your payment.

Rights holders may send complaints to kateandmeri@gmail.com with the subject “Intellectual Property Complaint.” Identify the protected work or mark, the disputed content or order if known, your contact details and authority, and the basis for the complaint. We may seek additional information, restrict disputed content, hold related production, and contact the customer as appropriate. We may suspend repeat or serious violators. This contact process does not claim or guarantee a statutory safe harbor.

7. Proofs, design approval, and production quality

Before ordering, review the final design and selected product, size, quantity, spelling, names, dates, and placement. If the order process requires a separate proof, production will begin after the required approval. Contact us promptly about requested changes; changes may be unavailable once production begins.

Approval confirms your design choices, including visible errors or artwork-quality limitations specifically disclosed before approval. It does not authorize us to print a different design or supply the wrong product, and it does not waive remedies for our manufacturing errors.

Digital previews are approximations. Screen settings, garment color, fabric texture, ink, and printing methods can affect appearance. Exact screen-to-print or repeat-order color matching is not guaranteed unless expressly agreed in writing. Any specific placement, dimension, or color tolerances must be disclosed before purchase to apply to your order. Ordinary variations do not excuse material departures from the approved design or ordered specifications.

We remain responsible for producing the approved design on the ordered product, subject to applicable disclosed tolerances, our guarantees, and law. We will obtain approval for material design changes. Follow the supplied sizing and care information.

8. Cancellations, returns, defects, and guarantees

Our published Returns & Refunds Policy and 100% Guarantee remain applicable. These Terms do not create a blanket final-sale exclusion for custom products or reduce the protections promised in those policies at the time of your order.

Cancellation or modification may be unavailable after custom production begins, except as required by law or our applicable policies. Any cancellation charge must reflect clearly disclosed services performed or reasonable committed costs and must be permitted by law. Contact us promptly so we can assess the production status.

Please report visible production or shipping issues promptly, preferably within 14 days of delivery, with photographs when reasonably requested. This requested reporting period does not eliminate rights that cannot lawfully be limited, including rights concerning latent defects.

We will provide an appropriate repair, replacement, or refund for verified defects, incorrect products, or material departures from the approved design, consistent with our policies and applicable law. We will not treat our production mistakes as customer artwork errors.

9. Production, shipping, and delays

Production estimates and carrier transit estimates are separate. Any required proof approval or artwork information and its effect on timing will be disclosed in the ordering process. An event date is not a guaranteed delivery deadline unless expressly accepted by us in writing. We will honor any express shipping commitment and applicable law.

We will maintain a reasonable basis for advertised shipment times. If we cannot ship within the promised period, or the applicable legal period when none is promised, we will provide required delay notices, obtain consent where required, or cancel and promptly refund unshipped merchandise and applicable charges. Supply interruptions, review holds, and carrier problems do not eliminate mandatory notice, refund, or other consumer rights.

Provide a correct delivery address. Any proposed additional charge for an address change or reshipment will be disclosed for your approval. Shipping and delivery disputes will be handled under our policies and applicable law, without a blanket transfer of all risk to you when a parcel is handed to a carrier.

10. Product safety and manufacturing responsibilities

Customer Content obligations do not transfer our applicable responsibilities for product safety, manufacturing, materials, labeling, warnings, or legally required testing and certification. Follow product care and safety instructions and do not remove required safety or tracking labels. Contact us promptly about a suspected safety problem. Nothing in these Terms waives mandatory product-safety remedies or prevents reporting to a regulator.

11. Acceptable use and third-party services

Do not use the services for unlawful activity, infringement, fraud, harassment, malicious code, unauthorized access, collection of others’ personal information without lawful authority, or circumvention of security or content controls. You may not copy or commercially exploit our software or proprietary templates beyond the permission expressly granted, except as permitted by law.

Third-party websites and independently operated tools may have separate terms and privacy practices. Links do not imply endorsement. We do not control unrelated third-party sites; however, using a vendor to help fulfill your order does not eliminate our obligations to you under these Terms or law.

12. Feedback and reviews

If you voluntarily provide nonconfidential suggestions about our services, you permit us to use those suggestions to improve the business without compensation. This permission does not include Customer Content, private order correspondence, photographs, or personal information merely because it accompanies a suggestion.

Public reviews may be displayed and formatted without materially changing their meaning, subject to any permission required for the channel involved. You retain your rights in your review. Nothing in these Terms prohibits honest reviews, lawful complaints, or communications with regulators.

13. Privacy and records

See our Privacy Policy for personal-information practices and contact us with questions before uploading sensitive material. Any consent required by law will be sought separately; acceptance of these Terms is not blanket authorization for unrelated marketing, training, or disclosure.

We may retain records of accepted terms, order specifications, final designs, approvals, permissions, and complaint handling as reasonably necessary for fulfillment, security, legal compliance, and dispute resolution, subject to applicable privacy requirements. These Terms do not represent that every optional tool has identical retention or data-use practices.

14. Warranties and limitation of liability

We will honor express product commitments, published guarantees, and warranties that applicable law does not allow us to exclude. Website and AI functionality may be interrupted or contain errors; except for express commitments and mandatory rights, we do not warrant uninterrupted operation, error-free output, or fitness of AI output for a particular purpose. We do not disclaim responsibility for our production obligations under Sections 7–10.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential losses, including lost commercial profits, arising from these Terms. Subject to the exceptions below, our aggregate liability for ordinary contract claims relating to an order will not exceed the amount paid or payable for that affected order. For ordinary contract claims relating solely to free website or design-tool use, the cap is US $100.

These exclusions and caps do not limit promised refunds, repairs, or replacements; liability for fraud, willful misconduct, or gross negligence; bodily injury, death, or damage to tangible property caused by a defective product or negligence; our infringement through materials we independently supply or unauthorized uses we make; violations of privacy or data-protection duties; statutory remedies that cannot be limited; or any other liability that law prohibits limiting. They do not reduce indemnification obligations expressly covered by Section 15. No provision requires a consumer to give up a mandatory right or remedy.

Raptive — Limitations on Liability.

YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OR OUR VENDORS OR SERVICE PROVIDERS (COLLECTIVELY, “WE” OR “US”), SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ANY OF US EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID OR PAYABLE TO RAPTIVE BY YOU FOR THE WEBSITE DURING THE SIX-MONTH PERIOD PRIOR TO THE ACT, OMISSION, OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE, AND WHETHER OR NOT THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

15. Customer Content indemnification

To the extent permitted by law, you will indemnify and hold harmless Thredn LLC and its personnel and production partners against third-party claims, damages, liabilities, and reasonable legal expenses to the extent arising from your breach of the Customer Content warranties or your unlawful use of the services.

This obligation does not apply to the extent a claim results from our unauthorized additions to or uses of Customer Content, our negligence, willful misconduct, or our independent violation of law. It does not make you responsible merely because an AI tool produced an unexpected result when you have not breached a covered obligation.

We will promptly notify you of a covered claim; delayed notice reduces your obligations only to the extent it materially prejudices the defense. If you undertake the defense, you must use reasonably acceptable counsel. No settlement may impose an admission, nonmonetary obligation, or unreimbursed payment on an indemnified party without its consent, which will not be unreasonably withheld. We may participate through our own counsel and will provide reasonable cooperation. Defense-cost responsibility is limited to the covered portion of the claim, reasonable costs, and applicable law. This provision does not authorize duplicate recovery.

16. Suspension and termination

We may suspend tools or accounts for serious or repeated violations, suspected fraud, security threats, or credible rights concerns, consistent with law. We may discontinue features for future use. Suspension or termination does not eliminate refunds owed, existing order obligations, or mandatory consumer rights. Payment obligations properly incurred, limited recordkeeping permissions, indemnification for covered conduct, and applicable dispute provisions survive to the extent necessary to resolve existing obligations.

17. Governing law

Utah law governs these Terms without applying conflict-of-laws rules that would displace mandatory consumer protections. The Federal Arbitration Act governs Section 18. Consumers retain nonwaivable protections of applicable law in their place of residence. For disputes permitted to proceed in court, the parties consent to courts of competent jurisdiction in Davis County, Utah, or the United States District Court for the District of Utah, except that qualifying small-claims proceedings and any mandatory consumer forum rights remain available.

18. Dispute resolution and arbitration

PLEASE READ: Unless you opt out as described below, you and Thredn LLC agree to resolve covered disputes through individual binding arbitration instead of a judge or jury, subject to the exceptions below. Both parties are bound equally.

Scope and exceptions. This agreement applies to disputes arising from orders or services for which you accept this version of the Terms. It does not retroactively apply to disputes arising before that acceptance. Either party may bring qualifying claims in small-claims court. Either party may seek temporary court relief necessary to preserve rights pending arbitration. Claims and requests for relief that cannot lawfully be required to proceed in individual arbitration may proceed in court. Nothing prevents a complaint to a government agency.

Informal resolution. Before filing, either party should send a written notice describing the dispute, contact details, relevant order, and requested relief. Send notices to Thredn LLC, Attn: Legal, 1525 N Main St STE 102, Bountiful, UT 84010, or kateandmeri@gmail.com. We will send notices to your supplied contact address. The parties will attempt resolution for 30 days. This process will not bar timely filing to preserve a claim, require unnecessary personal information, or prevent urgent relief. Applicable limitation periods are tolled during a mutually undertaken informal-resolution period to the extent permitted by law.

Administration and procedure. JAMS will administer arbitration before one neutral arbitrator under its applicable Streamlined or Comprehensive Arbitration Rules and, for consumer disputes, its Consumer Minimum Standards. Rules are available at JAMS Streamlined Rules and JAMS Comprehensive Rules, or by calling 800-352-5267. Consumer Minimum Standards control any conflict. The parties will have a reasonable opportunity to select the arbitrator and exchange relevant nonprivileged information. You may participate remotely or request an accessible in-person location consistent with those standards.

Fees and remedies. For consumer-initiated arbitration, your arbitration fees will not exceed $250, or any lower amount required by law or JAMS policy; we will pay remaining administration and arbitrator fees required by the Consumer Minimum Standards. If we initiate a consumer arbitration, we will pay all required arbitration costs. Available fee waivers remain available. Each party pays its own legal fees unless applicable law authorizes an award; no contractual loser-pays or rejected-settlement-offer penalty applies. All remedies available under applicable law remain available. If a remedy cannot be awarded in arbitration, you retain the right to seek it in court. The arbitrator will issue a reasoned written award, and judgment may be entered by a court of competent jurisdiction.

Individual proceedings. To the extent lawful, covered claims proceed individually, not as a class or representative arbitration, and may not be consolidated without all affected parties’ consent. We do not impose a mandatory batching process. This waiver does not restrict relief or representative proceedings that cannot lawfully be waived. If the individual-proceeding requirement is unenforceable for a particular claim or remedy, that claim or remedy will proceed in court, while any severable claims may remain in arbitration. A court decides formation and enforceability of this arbitration agreement and the class waiver; the arbitrator decides the merits of arbitrable claims.

30-day opt-out. You may opt out of this Section 18 by emailing kateandmeri@gmail.com or mailing the address above within 30 days after first accepting this version. Include your name, contact information, and a clear statement that you opt out of arbitration. Email must be sent, or mail postmarked, within that period. Opting out does not affect your purchases or other Terms. We will also be unbound by this arbitration agreement with you.

Time limits and changes. Claims are subject to applicable statutory limitation periods, without a separate one-year contractual deadline. Material changes to arbitration require renewed agreement and will not apply to existing disputes. If JAMS cannot administer the dispute, the parties may agree on another provider; absent agreement, either may proceed in a court with jurisdiction. This Section survives termination for covered disputes.

19. Updates, interpretation, and entire agreement

Updates will be posted with an effective date and apply prospectively to orders or services for which the updated Terms are accepted. We will provide any notice and obtain any consent required by law. Posting an update alone does not change an earlier order agreement or an existing dispute. We will not rely solely on a customer’s failure to check this page as consent to a material change.

These Terms, incorporated purchase policies and disclosures, and any applicable written order agreement constitute the agreement for the relevant transaction. They do not exclude mandatory rights or binding express promises made in connection with your purchase. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it is severed to the extent lawful, subject to Section 18’s specific rules, and the remainder continues. Headings aid navigation and do not change meaning.

20. Brand references

Third-party trademarks belong to their respective owners. References to genuine branded blank garments identify the product supplied and do not imply sponsorship or approval of a custom design. Where identified as Gerber products, ONESIES® references genuine Gerber Childrenswear garments. Other brands’ bodysuits will be identified by their applicable product descriptions. Purchasing a branded blank does not authorize applying another party’s protected artwork or marks.

21. Contact

Thredn LLC d/b/a Kate & Meri
1525 N Main St STE 102
Bountiful, UT 84010
United States
Email: kateandmeri@gmail.com

For order questions, cancellations, safety concerns, rights complaints, or questions about these Terms, contact us using the details above. Identify the relevant order when available, but do not email payment-card numbers or other unnecessary sensitive information.